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FAQ 

常見問題

 

Which payment methods are available?
有哪些付款方式?

 We accept payments across a variety of different credit cards, debit cards and PayPal.

我們提供付款方法有信用卡、銀行帳戶和PayPal

 
 

How do I track my order?
如何追踪我的訂單?

 

It will take 1–2 days to process your order. Once your order is shipped and handed over to the respective delivery courier, you will receive an email with a tracking number.


訂單成立後,處理時間為1-2日。出貨後您將收到一封帶有追蹤編號的電子確認郵件。

 

How do I return or exchange an item?
如何退貨或換貨?

 

If you have received a damaged or incorrect item, we will issue an exchange or store credit. Please read our Shipping & Returns page carefully for instruction. If you change your mind, however, you are not entitled to an exchange or store credit.

如果您收到損壞或不正確的貨品,我們將安排更換或提供商店信用 (store credit)。請仔細閱讀此頁以獲取正確指示。我們將不接受因顧客個人理由或改變主意而提出的更換。

Do you offer refunds?
你們提供退款嗎?

 

Unfortunately we don’t offer refunds (only exchanges).  We recommend you read our product information carefully before making purchases. If you have any questions regarding our products, we’re happy to help. Feel free to contact us here.
 

很遺憾,我們不提供退款服務 (只有更換)。我們建議您在購買前仔細閱讀我們的產品介紹。如果您對我們的產品有任何疑問,我們很樂意為您提供幫助,請與我們聯絡

 
 
 

Where do your products come from? 
你們的產品從哪裡來?

All our products come from Europe because Europe has stricter regulations on organic products than many other countries, including the USA. Our selected brands carry a recognized natural cosmetic certificate, such as NATRUE, COSMOS or Ecocert. We select natural cosmetic products that meet the highest standards of organic quality, credibility and transparency. Most importantly, all our products are cruelty-free.

我們所有的產品都來自歐洲,因為歐洲對有機產品的管制要比許多其他國家更要嚴格 (包括美國在內)。我們選定的品牌帶有公認的天然化妝品證書,例如NATRUE,COSMOSEcocert。我們選擇符合有機質量,信譽和透明度最高標準的天然化妝品。最重要是,我們所有的產品都是絕對零殘忍的。

 
 

The products we carry are very skin tolerant and dermatologically tested. Due to the variety of different ingredients used which can cause allergic reactions, we can never rule allergies out. Yet our brands are sure to choose ingredients with a very low allergenic potential.

我們的產品具有很好的皮膚耐受性和皮膚病學測試。由於使用不同的成分會引起過敏反應,因此我們永遠無法排除過敏的可能性。然而,我們的品牌一定是採用具有極低致敏性的成分。

 

At the moment, we only ship domestically, i.e. Hong Kong and Macau. However, feel free to contact us and let us know where you’d like to ship your order to. We will try our best to assist you.

目前,我們只在香港和澳門送貨。如果您想寄送到其他國家,請與我們聯繫並讓我們知道您要將訂單運送到哪裡。我們將盡力為您提供幫助。